Special Assistant to the Prime Minister on Health Dr Zafar Mirza said that the government has launched a complaint management system to address grievances of healthcare workers "as soon as possible".
Addressing the media after a National Command and Operation Centre meeting, he said that healthcare workers could call on 1166 or message through WhatsApp on +923001111166. "When a complaint is received, the staff will determine which province the complaint is from and its category and then it will be forwarded to the government's focal point in that province.
"The staff will also call back the healthcare workers to inform them about the status of their complaint and how it has been resolved. Healthcare workers are on the frontline of the government's response to Covid-19. Therefore, the premier as well as federal and provincial governments have made [healthcare workers] their foremost priority."